FlashFix Service Consent Form
Use of our repair service will void any remaining manufacturer’s warranty.
Any data or information that you may have stored on the Device shall remain your sole responsibility. We will not proactively factory reset your device unless you specifically instruct us to.
Following repair, any water proofing or resistance cannot be guaranteed.
We do not take responsibility for any progression in damage for Devices that have been damaged by liquid. After the liquid damage repair, we will offer a 1-month service warranty, but liquid damage repairs are not refundable as galvanic damage is progressive.
We do not take responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at FlashFix.
Should we find any additional damage upon opening your device we will contact you to discuss this before completing any repairs?
At all times we will do our utmost to deliver on the quoted turnaround time, but in some instances, for reasons out of our control, this cannot always be guaranteed.
We are not an authorised repair service centre for any SmartPhone, computer, tablet computer, or other electrical smart device maker.
Please refer to our full Terms & Conditions for more details.
Full Terms & Conditions
1. Agreement for repair
1.1 The terms set out in these Conditions of Repair (“Agreement”) shall apply to the service (“Service”) we provide to repair your smartphone, tablet, computer and/or any accessories (“Device”) on the service check-in form.
1.2 Reference to “us”, “we” and “our” refer to FlashFix and references to “you” and “your” are references to you (“Customer), the person addressed on this form.
2. All repairs (unless otherwise stated)
2.1 This Agreement shall commence from the date you sign the service check-in form and shall continue until we have repaired or otherwise returned your Device, whichever is sooner, and received any payment due from you.
2.2 We shall make reasonable efforts to repair your Device subject to the availability of any parts required and/or the terms of any relevant guarantee or warranty. We shall perform the Service using our utmost care and skill.
2.3 We shall use high quality compatible parts for the repairs of all Devices. We are not an authorised repair service centre for any manufacturer of electrical smart devices.
2.4 We shall require the passcode of your Device in order to test the Device before and after the Service. Should you prefer to keep this information private, we can still proceed with an appointment, but will not be able to perform a full functional check on the Device until you
return to the store, which can delay the provision of the Service, if any adjustments need to be made.
2.5 Any time estimate for completion of the service, which may be given to you, is an estimate only and does not form any obligation under the terms of this Agreement. We will aim to return your Device as soon as reasonably possible, however, any Board Level (Level 3) repairs (i.e. repairs to the logic board of the Device) may take at least 5 working days to be completed.
2.6 We shall notify you when the Device has been repaired and is available for collection from store. If the device has not been collected it will be transferred to our central warehouse for storage. Any delivery from central warehouse will be chargeable. If necessary, we shall send
a reminder and the device will be recycled if not collected by day 30.
2.7 If we are unable to complete the Service for any reason, or the Service will incur further costs payable by you beyond that initially estimated by us, we will notify you immediately via telephone and/or email. If no fault is found on your Device or you do not accept our revised estimate, we will return your Device to you unrepaired and we reserve the right to charge you an inspection fee in accordance with our standard charges.
2.8 The cost of repair will be calculated where possible in accordance with our standard charges as published from time to time.
2.9 We shall be entitled to keep your Device until all charges payable have been paid. We may also charge an additional fee for
storage of your Device.
2.10 Use of our service may void your manufacturer’s warranty. If you would like to avoid this, then please take your Device directly to the manufacturer. Please note, your manufacturer’s warranty will not cover any accidental damage.
2.11 FlashFix may install warranty seals following the repair. Any tampering of the seals will void the FlashFix warranty.
2.12 Our products and repairs are covered by the warranty terms outlined in the table below:
2.13 We do not take responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at FlashFix. If the technician causes incidental damage during the repair, we will replace or repair it for free with a 3rd party compatible part that may or may not be a genuine part. We will provide you with a 90-day warranty for the parts. It will be 30 days in the case of liquid damage.
2.14 Within 48 hours, We will destroy and recycle your old battery after removing from your device. In case, If you would like to have a refund after 48 hours of repair, we will refund you but we will remove our battery from your device.
We will keep your old screen in our store for 7 days. In case, If you would like to have a refund after 7 days of your repair, we will refund you with any available broken screen.
2.15 We will not refund after 14 days of repair or purchase. 14 days time scale will be extended to maximum 45 days only if you write an email to let us know about the issue within 14 days of repair or purchase.
- Premium Quality SmartPhone’s Screen and component Replacements – Lifetime Warranty
- Standard Quality SmartPhone’s Screen – 90 Warranty
- SmartPhone’s Battery Replacement – 12 months Warranty
- Liquid damage Devices – 30 Days warranty
- Software and Troubleshooting – 30 Days warranty
- Tech Support on Computer – 30 Days warranty
- Level 3 Tech Repair – 30 Days warranty
- Smartphone and Accessories – 30 days warranty
- Laptop Screen – 90 Days warranty
- Laptop battery – 90 Days warranty
- Tablet Screen – 90 Days warranty
- Tablet battery – 90 Days warranty
2.17 The Warranty is linked to a specific device as identified by its unique IMEI or serial number and to a specific Customer as identified by the records on our system. It will cover the Customer for any reoccurrence of the original fault and for the part replaced / repaired only, however if additional faults arise, they will not be covered under the terms of this Warranty. Furthermore, the Warranty will not cover accidental damage, nor will the cover extend should the device change ownership.
2.18 We do not accept responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at FlashFix or any issues found in your Device
(IC. ‘Touch Disease’, ripped flex) which were not evident upon initial inspection. Should any issues become evident, once the Device is opened, we will contact you via telephone/email.
2.19 We do not accept responsibility for any progression in damage for Devices that have been damaged by liquid. Opening the Device could set off further damage which in some cases may be very serious and irreparable.
2.20 We ask our Customers to monitor their Device post liquid damage repair, as unknown issues can arise soon after treatment for liquid damage, which are beyond our control.
2.21 Should your Device display any further issues relating to the liquid damage during the Warranty period, we will re-assess and re-quote for the work needed. We will also offer a full refund of all monies paid by you with respect to repairs carried out to your Device, excluding the £20 up-front cost, should you wish to take this option.
2.22 Following repair, any water proofing or resistance cannot be guaranteed
2.23 Upon collection of the device, we ask our Customers to inspect the device before accepting it as repaired. Should any questions arise regarding the condition of your Device upon collection, please raise this with a member of the store team.
2.24 Where parts are required to be ordered for your repair, a non-refundable deposit of £20 will be taken. This deposit is redeemable against the total cost of your repair.
3.1 Our entire liability in respect of any single cause of action arising out of or in connection with this Agreement (whether for breach of contract, tort, including negligence, statute or
otherwise at all) shall be limited, to the extent that the cause of action related to our supply of the Services, at our exclusive option to:
(a) supplying the Services again
(b) payment of the cost of having the Services supplied again; or
(c) repaying you any amount that you have paid in respect of the services in exchange for returning your device to the to a similar condition as it was received
3.2 If your Device is damaged beyond economical repair as a direct result of a service or repair undertaken by FlashFix, you are entitled to a fully functional refurbished device of equal value to your Device, based on its model and condition as received and with the original repair issue resolved. In order to receive a replacement device, full payment must have been received for the repair service and the relevant damaged device must be surrendered to FlashFix.
3.3 Any data or information that you may have stored on the Device shall remain your sole responsibility and we accept no liability for loss or corruption of such data however caused
and we therefore highly recommend that you back up your Device onto an external drive prior to commissioning our Service. It is your responsibility to keep a record of any such data.
3.4 In the unlikely event that you Device is lost or stolen whilst in the possession of FlashFix, we will notify you at the earliest opportunity and make arrangements to replace the device on a like-for-like basis within a reasonable period of time. Where, for reasons beyond our control, it is not possible to replace the Device with the same model or variant, we will offer an alternative or similar specification and condition.
3.5 Nothing in this clause 3 shall apply to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any terms implied by statute; (c) any claim arising under the Consumer Protection Act 1987; or (d) fraudulent misrepresentation.
3.6 In no circumstance shall we be liable to you for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, revenue, profits, anticipated saving, goodwill or any other indirect or consequential loss or damage of whatsoever nature howsoever arising.
3.7 We do not take responsibility for any progression in damage where your Device has been repaired elsewhere prior to your repair at FlashFix. Please be aware, During the repair, if any incident happens, such as our technician breaking any part that was functional before the repair, we will repair it for free, but we won’t replace it with a genuine part. We will replace or repair it with premium-quality parts and provide you with a 90-day warranty. It will be 30 days in the case of liquid damage.
3.8 We shall not be liable for any claim arising under this Agreement unless you give us written notice of the claim within three months of becoming aware of the circumstances giving rise to the claim or, if earlier, three months from the time you ought reasonably to have become aware of such circumstances.
3.8 If you use our “Central Workshop repair service”, be aware we will be working on the component level of your logic board
therefore, we can’t guarantee a fix on the device. Due to the nature of the repair there is always a possibility that the damage may worsen to the stage where the device is BER (beyond economical repair). In these circumstances, we will refund all payments for this repair. We offer a 1-month warranty on Central Workshop repairs on work carried out.
4. Data Protection
4.1 We ask for your name and address and the other details so that we can notify you when your Device has been repaired and provide you with an efficient after-sales service. We may
also send you text messages and/or emails from time to time to alert you to new services and promotions. By signing the T&C and using these Services you consent to our use of your
personal information as described. We will only add you to marketing communications if you Opt in to receive these updates.
5.1 We shall not be liable to you for any delay in our failure of performance of our obligations under this Agreement arising from any reason beyond our reasonable control.
5.2 Our failure to exercise or enforce our rights or the giving of any forbearance, delay or indulgence, will not be construed as a waiver of such rights under this Agreement or otherwise.
5.3 This Agreement sets out the entire agreement and understanding between you and us in connection with its subject matter.
5.4 This Agreement may not be amended, modified, varied or supplemented except in writing signed by or on behalf of you and us.
5.5 If any part of this Agreement is found to be void or unenforceable it will be severed from the rest of the Agreement so that it is effective to the extent that it shall not affect the validity of the balance of the Agreement, which shall remain valid and enforceable according to its terms.
5.6 Nothing in this Agreement shall confer on any third party and benefits under the provisions of the Contracts (Rights of Thirds Parties) Act 1999.
5.7 This Agreement shall be governed by the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts.
When repair will be done, FlashFix will contact with the customer and Customer must collect his/her Device / reserved parts / pre order parts within 14 days. After 14 days FlashFix won’t offer any refund. After 14 days the device / parts will be transferred to central workshop. FlashFix will keep the device / parts for another 30 days. Within this 30 customer can have the device / parts back, but customers will pay £4.99 for transportation.
Keeping Customer devices / Parts policy:
When repair will be done, FlashFix will contact with the customer and Customer must collect his/her Device / reserved parts / pre order parts within 14 days.
After 14 days FlashFix won’t offer any refund, And also the device / parts will be transferred to central workshop.
FlashFix will keep the device / parts for another 30 days. Within this 30 customer can have the device / parts back, but customers must pay £4.99 for transportation.
After Day 45 from the booking date, FlashFix will have right to demolish / recycle the device / parts.
By signing our Service Consent, you certify that you have read this agreement, that you know and understand the meaning and intent of this agreement and that you are entering this
agreement knowingly and voluntarily. You also acknowledge the condition of your device upon check in as communicated to you and detailed on our database. You also acknowledge
that upon collection you will check that the device has been repaired to your expectation. If the repair has not been carried out to your satisfaction, please raise this with a member of
our team and we will be happy to assist you.
Your consent to service your device is indicated on the following page: